Sunday, November 23, 2008

Internet Problems!

I haven't been able to post anything (particularly anything with pictures) since late November thanks to France Télécom's total incompetence. Right now my Internet speed is 5 kbps, exactly one thousand six hundred times slower than the speed advertised by FT for the service to which I'm subscribed, and ten times slower than an old-fashioned dial-up modem (the kind Grandma used to use). It takes half an hour just to bring up a typical Web page—if it comes up at all.

No sense in calling Orange technical support (Orange is the dorky brand name behind which FT hides when selling its Internet services). They are among the most incompetent technical support people I've ever seen, not even understanding basic computer terms. The only solution they ever offer for anything is to change a modem (which requires a $100 visit from a technician—see any conflict of interest here?) or reinstall their software. They don't know anything about their own network and literally don't understand what “network” means in some cases.

As a result, I have a huge backlog of things to post. I'm dating this post November 23 although it is actually a month later, just so that I can try to keep things in chronological order when and if I finally do get a satisfactory Internet connection.

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